Senior Technical Support Engineer

About the job
Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding ? valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 ? Alation helps organizations realize value from data and AI initiatives.
Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.
Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You?re Wrong, and Measure Through Customer Impact.
Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we?re shaping the future of data intelligence with AI-ready data.
Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!


Job Description

We are looking for an experienced Sr. Support Engineer to join our advanced support team. As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.


What You?ll Do:

Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.
Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
Facilitate internal and external technical enablement sessions.
Build and utilize complex lab setups to replicate and resolve problems.


What You?ll Need:

CS degree and at least five years of experience as a support engineer providing enterprise software application support.
Experience troubleshooting Linux and running shell commands.
Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.
Ability to diagnose and debug applications written in Java and/or Python.
Experience with Web servers, such as Apache and Nginx.
Experience with REST APIs.


A big plus if you have experience in the following areas:

Postgres (DB internals).
JDBC drivers.
Elasticsearch, NoSQL, MongoDB.
Hadoop Ecosystem (Hive, HBase).
Cloud technologies and frameworks such as Kubernetes and Docker.