Supervisor Costumer Service Area

Aquí tienes la versión en inglés del descriptor de cargo, adaptada para LinkedIn y manteniendo el tono profesional y visual con emojis:
We are looking for a Services Area Supervisor! Join a multinational shipping company based in Las Condes.
Role Purpose:
Lead and coordinate the operations of service area teams, ensuring efficiency in administrative management and internal support, with a focus on continuous improvement and operational excellence.
Location: Las Condes, Santiago
Key Responsibilities:
Supervise administrative and business support processes for both internal and external clients.
Analyze and resolve complex operational situations.
Lead the services team, promoting best practices and goal achievement.
Coordinate with various internal departments.
Support process improvements and use of digital tools.
Oversee and manage the activities of the Customer Care Agent team within the ONE Service platform.
Ensure compliance with the KPIs defined for LATAM.
Requirements:
Education: Degree in Business Administration, Commercial Engineering or related field.
Intermediate to advanced English proficiency (interviews will be conducted in English).
Experience: Minimum 3 years leading administrative or support teams.
Knowledge: Proficiency in digital tools (Google Workspace, Salesforce).
Strong leadership, communication, and strategic analysis skills.
Benefits:
Parking available
Non-deductible allowances during vacation
Travel or mobility opportunities depending on responsibilities
Training and professional development opportunities
Additional benefits after one year with the company
Schedule:
Hybrid work schedule (flexibility required depending on operational needs) 3x2 format.
Subject to Article 22 of Chilean labor law.
Are you organized, solution-oriented, and strategically minded?
We invite you to apply and become part of a company committed to excellence and professional growth!
ServiceSupervisor JobOpportunity Leadership AdministrativeManagement JoinUs LinkedInJobs ApplyNow