Customer Service Representative

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.
At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.
Are you ready to grow with us?
Growe welcomes those who are excited to:
Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
Collaborate with other colleagues to improve customer service;
Identify customers needs, clarify information, research every issue and provide solutions;
Follow internal procedures and guidelines to ensure consistent and high-quality support.
We need your professional experience:
Intermediate level of English (written and spoken);
Native Spanish speaker;
Previous experience with customer support is not mandatory but will be considered a plus;
Experience handling live chat and email interactions will be considered an advantage.
We appreciate if you have those personal features:
Excellent organizational skills and ability to prioritize in order to meet deadlines;
Excellent team player skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
What we offer:
100 % paid sick leaves;
Paid vacation;
Annual salary review (based on performance);
Monthly bonuses according to the companys policy;
Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);
Personal development plan;
Corporate events and team-building activities;
Growe Care (Well-being Program);
Free lunches at the office.